Our Money-back Policy
BEWARE! Most companies in the academic writing industry DO NOT offer a specific Money Back Guarantee. They often tend not to keep their promise to return your money if you are not satisfied with the order. At Progress Essays, we want you to FEEL SAFE when placing your order!
Our Money Back Guarantee gives you the right to request and receive a refund at any stage of your order, if anything goes wrong. This includes any possible problems you might encounter and secures your interests. Our company enjoys a high customer satisfaction rate, while refund requests are rare, which is partly due to our crystal-clear Money Back Guarantee, all refund requests are processed within 4-6 business days. If you decide to cancel your order before we assign a writer to work on it, you receive a 100% refund. If a writer has already been assigned, and it is confirmed by order status bar at the top of your order page, the refund amount depends on your deadline. You can claim a 70% refund if half or less of the period has passed., and up to 50% thereafter. Provided you haven’t downloaded the paper and the circumstances for order cancellation were beyond your control a partial refund up to 30% might still be considered.
If you notice that you were charged twice, and you receive two receipts from the payment processing system (that is, PayPal.com), do not hesitate to contact us. Forward both receipts to our email and the extra Payment will be refunded in full within the shortest time possible. If you complete the payment for two identical orders by mistake, please contact us immediately to clarify the situation before we proceed with both orders. It is your responsibility to cancel any orders you do not need, before we assign a writer to work on them otherwise, they are regarded as regular orders and standard refund procedures apply (see *I want to cancel my order*). We always do our best to assign the most appropriate writer to work on your paper; however, it is still possible that on rare occasions the writer is not found. If this does occur, we issue a full refund for you.
If you request for the revision of the finished paper to be completed by a different writer, and a suitable one is not found, our Dispute Resolution Specialists reviews your claim and proceeds with an appropriate refund after you request it. If lateness occurs due to the late upload of extra materials on your part, you cannot apply for a lateness refund. Please make sure all paper details and additional materials are provided upon pacing the order. If due to some other reasons the first version of a paper is delivered after the original deadline, you can request recalculation of the order price, according to the deadline for delivery. For example, an 8-hour delivery paper completed an hour late now fall into the 24-hour delivery category and should cost less. The difference in price is refunded. If lateness occurs with a long-term order (11-14 days or longer) we refund 7% upon your request.
If the first version of a paper is late and is not approved by you, you are eligible for a full refund as you might not need the paper anymore. All lateness refund requests should be submitted in a note on your personal order page, within 14 days from the time the paper was delivered. Lateness refunds and price recalculation do not apply to revisions, since revision deadlines are set separately.
In order to avoid confusion, please make sure you choose the correct deadline when placing an order. Your final submission deadline should correspond to the date when your paper is due and should exceed your first draft deadline by at least 30%, so that we are given a leeway for any possible revisions of your order.
For your convenience, when you select a deadline, the system automatically calculates the time frame given and shows an estimate of your final submission deadline. If your final submission deadline does not exceed your first draft deadline by at least 30%, you should choose another option from the time frames we offer. Please note you have 14 days to approve your order (or order part for orders with Progressive Delivery feature). Time for approval is calculated automatically from the moment the last version is uploaded to your personal order page. If you fail to request a revision or to approve your order (or order part) within 14 days, the paper is approved automatically by the system. From the moment the order is approved (by you or the system), you have 14 days to request a refund. After that, no refund request is possible.